Trinity Lane Insurance

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How To Complain

Trinity Lane aims to provide you with a high level of service at all times. If you are not satisfied with the service you have received, please contact your insurance advisor who arranged the insurance for you.

Having contacted your advisor, if you are still not satisfied with the way a complaint has been dealt with, you should write to:

The Customer Services Co-ordinator
The Landmark
Level 1, Suite 2
Triq l-iljun
Qormi QRM 1000
Malta
Phone: 00356 22 489 100

If you remain dissatisfied, you may refer your complaint to:

The Financial Ombudsman Service

Exchange Tower
London E14 9SR
Telephone: 0800 023 4 567
Email: complaint.info@financial-ombudsman.org.uk

Please always quote your policy number as it will help us deal with your enquiry or complaint promptly.